Booking your Appointment
If your GP feels that your skin problem is appropriate for the service then they will be able to provide us with a referral letter via fax, email or post. Once a referral letter is received we will then be able to book you an appointment for you to see a specialist at one of our Hospital or GP practice locations. Another option for your GP is the “Choose and Book” system (see below)
Once we have received your referral letter from your GP, we will send you a letter through the post detailing the exact time and location of your appointment. We always aim to book your appointment at a clinic that is close to your home.
All of our hospital and GP practice locations do however have full disabled facilities and the admin team is always happy to provide help and advice regarding transport over the phone. Patients who require an ambulance transport to attend their appointment should ensure that their GP clearly states this requirement on their GP referral letter, and should contact the medical secretaries on 01273 665 140 to arrange transport to and from the hospital. Please note that we are unable to provide transport to Carden Surgery and Mile Oak Medical Centre.
Please feel free to give our admin team a call on 01273 665 140 to discuss specific referrals or for more information about the service and our clinic locations.
The NHS will not pay for cosmetic treatments of skin lesions or problems. We must have received a referral letter from your GP before we can offer you an appointment (even through Choose & Book)
Choose and Book
Some GP’s may use a national booking system called “Choose & Book” to refer you to us. Choose & Book can either be used by your doctor to refer you directly into our service, or alternatively it can be used to give you a choice of several specialist dermatology providers in your local area.
If you have been referred by Choose & Book then you will need to call us with your unique booking reference and password that your doctor has provided for you. Please be aware however that we cannot act on your referral until we have received a full referral letter from your GP giving detailed reasons for your referral. This will be send to us by your GP either attaching the referral letter onto Choose & Book, or by sending it directly via fax, email or post. This process usually takes a few days so you may be advised to call us back in a few days time to check if we have received your referral letter and can book you an appointment.
What is Choose & Book?
Once you have been referred to a specialist by your GP you will be given a Choose & Book booking reference number and a password, this allows you to choose the date, time and location of your appointment over the phone.
How does Choose & Book work?
Through Choose & Book the details of your referral is assigned a booking reference number and sent to us electronically from your GP practice. This means that through providing your booking reference number, we can access the details of your referral and book a suitable appointment with you. Choose & Book has strict national and international standards for the transfer and holding of accurate information electronically; as well as meeting the conditions of the 1998 Data Protection Act.
If you prefer, the option of your GP sending us a referral letter this of course will still be available.
Once you have received your booking reference number and password from your GP, please call our Patient Helpline on 01273 665 140 and we will be able to book a suitable appointment with you. You can also use the Patient Helpline if you need to cancel or change your appointment.
We have many locations across Brighton & Hove so there may be more than one location which is local to you and suitable for your appointment; we will discuss this with you when booking your appointment.
If you do not have your reference number or password, please contact your GP practice so that they can provide you with these before you call us.